Keyword-Based Replies

Guide to Keyword-Based Replies

OwlReply provides a powerful feature called keyword-based replies that allows users to set up automated responses based on specific keywords. This feature streamlines email communication by automatically generating relevant replies and saves time for businesses and individuals.

Setting Up Keyword-Based Replies

To make the most of keyword-based replies, it's important to identify the keywords that are commonly associated with the types of inquiries or topics your business frequently encounters. Here are some example keywords that generic companies might need to reply to:

  • Refund
  • Account activation
  • Product inquiry
  • Shipping status
  • Order cancellation
  • Technical support
  • Pricing information
  • Subscription renewal

The Importance of Adding Keywords

Adding a wide range of keywords to your keyword-based replies is crucial for ensuring comprehensive coverage of customer inquiries. By including relevant keywords, you can create automated responses that address various aspects of customer communication, from common queries to specific requests. This helps to improve response accuracy, minimize manual intervention, and enhance the overall customer experience.

How Keywords Work with the AI

Keyword-based replies work in conjunction with OwlReply's AI automation capabilities. When setting up keyword-based replies, the AI takes into account the keywords and analyzes the context of the email to generate appropriate responses. By incorporating keywords into your email drafts, you guide the AI in understanding the intent and focus of the customer's message, enabling it to suggest relevant replies based on your predefined templates.

The combination of keyword-based replies and AI automation allows for efficient and personalized email communication. It eliminates the need for manual drafting of responses to common queries and ensures consistency in the messaging while still providing the flexibility to review and customize each reply before sending.