Your Inbox Shouldn't Be a Full-Time Job
Email is supposed to make communication easier. But once a business grows, the inbox can become one of the most repetitive parts of the day.
Most customer emails deserve a good answer. They just don't always need a completely new answer.
Customers ask about prices, availability, services, policies, scheduling, products, deadlines, and the same handful of important questions every day.
Those questions matter. The customer waiting for an answer does not care that you already answered the same question six times this morning. They just want a useful response.
That creates an awkward problem for small businesses. You want every customer to get a thoughtful, complete reply, but repeatedly writing the same information takes time away from actually running the business.
A normal day can mean answering:
"How much does this cost?"
"Do you offer this service?"
"When are you available?"
"What's included?"
"Can you explain your policy?"
The Problem Isn't Email. It's Repetition.
Repetitive email creates a choice between spending more time or giving worse answers.
Writing It Again
Typing the same prices, policies, directions, product information, or explanations over and over wastes time that could be spent on work that actually requires your attention.
Copying and Pasting
Saved replies help, but finding the right response, copying pieces together, changing the details, and making sure nothing important was missed is still work.
Answering Too Quickly
When the inbox gets busy, short answers become tempting. That saves a little time, but customers may get incomplete information or a response that feels rushed.
The goal isn't to remove the human.
The goal is to stop making the human repeatedly type information the business already knows.
A Faster Reply Should Still Sound Like You
Fully automatic customer service can create a different problem: customers end up talking to software instead of the business they contacted.
For many businesses, the better answer is somewhere in between. Let software prepare the repetitive parts, but let a person see the response, adjust it, add context, and decide what actually gets sent.
That gives the customer a useful answer while keeping the business owner or employee in control of the conversation.
That's Why I Built OwlReply.
OwlReply prepares email drafts based on the words and questions inside incoming messages.
Instead of starting every common reply from a blank page, you start with the information that is already likely to belong there. You review it, make any changes you want, and send it through the email service you already use.
Welcome to OwlReply.
Automate Emails.
Reply to emails faster with automated replies that don't turn off customers.
Your Email Service
Enhance your small business's email replies with keyword-based automated drafts.
Keep Customers
We create email draft replies in your inbox, so you can fine tune the final email.
Infinite Keywords
Add unlimited keywords to your automated responses to help reduce your workload.
John
Sent from my iPhone.
For birthday cakes, we have half sheets for $45 and full sheets for $80. Let me know what you prefer
As always, you can rely on Ashley's to give you the best cakes in the world! We even make our frosting from scratch from real cane-sugar.
Sincerely,
Ashley
Owner of the best cake company in the whole world!
We guarantee the freshness of all our cakes, cookies, and more!
Built for Do-It-Yourself-ers
Double your efficiency in answering customer's most common questions, and avoid fatigue with having to hand-type or hand-copy responses appropriate to the situation.Be More Friendly
Write your email copy to really reflect the friendly, authentic brand that you have created.
Provide Clear Answers
Never leave out or skip over important details in your email replies again.
Layered Keywords
Respond to every possible question your customer may have.
Always Running
OwlReply is always scanning your inbox for incoming emails.
Skip Proofreading
You no longer have to spend extra time proof reading your emails every day.
Answer Smartly
Save employee hours by greatly reducing work associated to replying to simple questions.
Spend Your Attention Where It Actually Matters
Good customer service still needs people. OwlReply simply removes some of the repetitive typing between the customer asking a question and you giving them a useful answer.
Build the responses once, let OwlReply prepare the routine information automatically, and spend your time on the conversations and work that actually require you.
Start Automating Your Email100 emails per day are free. No credit card required.