Your Inbox Shouldn't Be a Full-Time Job
Email was supposed to make communication easier. Instead two different things fill it up: mail that was never really meant for you, and questions you have already answered this week.
Most of it isn't a customer.
Software can now write a personal-sounding email to a real human being, thousands of times a day, for almost nothing. It uses your name, your industry, something it read on your website. Spam filters were built to catch bulk mail that looked like bulk mail, and this does not look like bulk mail.
It will tell you it is "just following up" on a note you never got. The subject line says Re: because messages that say Re: get opened.
So you open each one to find out what it is. Some mornings the first real customer is the fourth or fifth one down.
The rest asks the same five things.
Customers ask about prices, availability, services, policies and scheduling every single day. Those questions matter, and the person waiting does not care that you answered the same one six times this morning.
When the inbox gets busy, short answers start to look tempting — which saves you a minute and costs the customer a real answer.
A normal day can mean answering:
"How much does this cost?"
"Do you offer this service?"
"When are you available?"
"Can you explain your policy?"
Let Software Handle the Software. You Handle the Customers.
You are one person with a business to run. On the other side is a machine that never gets tired, never gets discouraged, and does not mind being ignored.
That is not a fair fight, and it is not a fight worth your morning. Sorting the inbox by hand means spending human attention on messages that no human wrote — attention that was supposed to go to the people actually trying to reach you.
The answer isn't to hand the whole inbox to a robot either. Customers can tell when they are talking to software instead of the business they contacted. Let software read the noise and prepare the repetitive parts, then let a person adjust the answer and decide what actually gets sent.
You shouldn't have to be your own spam filter.
Attention is the scarcest thing a small business has. It should go to customers — not to working out what a stranger's sales robot wanted, and not to retyping what your business already knows.
That's Why I Built OwlReply.
OwlReply reads everything that arrives, works out what it actually is, and prepares a draft when a real person is waiting on one.
The noise gets filed out of your way. The customers get an answer that is already most of the way written, based on the words and questions inside their message. You review it, make any changes you want, and send it through the email service you already use.
Welcome to OwlReply.
Automate Emails.
Reply to emails faster with automated replies that don't turn off customers.
Your Email Service
Enhance your small business's email replies with keyword-based automated drafts.
Keep Customers
We create email draft replies in your inbox, so you can fine tune the final email.
Infinite Keywords
Add unlimited keywords to your automated responses to help reduce your workload.
Every Email Is Sorted Before It's Answered
OwlReply reads each message as it arrives and files it under a label in your own mailbox. Nothing is deleted, nothing is hidden, and you can always see what it decided.
Out of the box:
Needs a reply — a real person asking a real question. This is the one that gets a draft written and waiting for you.
Marketing — someone selling something. Labelled, and taken out of the inbox.
Automated — receipts, shipping notices, password resets. Filed, and never replied to by mistake.
Everything else — anything that doesn't need an answer from you.
Then Make Them Yours
That is only where everyone starts. Your business isn't everyone's business, so none of it is fixed.
Rename them. If you'd rather the label just said "Marketing", change it.
Add your own. Describe a kind of email in plain English and OwlReply starts watching for it — no rules to build, no filters to chain together. You might want a Cold category that means "anything trying to sell me something from someone who isn't in my contacts. Be wary, some people pretend to be replying to me when I never contacted them."
Turn off what you don't want. Not every business wants its marketing pulled out of the inbox. Switch a category off and OwlReply stops sorting into it.
John
Sent from my iPhone.
For birthday cakes, we have half sheets for $45 and full sheets for $80. Let me know what you prefer
As always, you can rely on Ashley's to give you the best cakes in the world! We even make our frosting from scratch from real cane-sugar.
Sincerely,
Ashley
Owner of the best cake company in the whole world!
We guarantee the freshness of all our cakes, cookies, and more!
Built for Do-It-Yourself-ers
Double your efficiency in answering customer's most common questions, and avoid fatigue with having to hand-type or hand-copy responses appropriate to the situation.Be More Friendly
Write your email copy to really reflect the friendly, authentic brand that you have created.
Provide Clear Answers
Never leave out or skip over important details in your email replies again.
Layered Keywords
Respond to every possible question your customer may have.
Always Running
OwlReply is always scanning your inbox for incoming emails.
Skip Proofreading
You no longer have to spend extra time proof reading your emails every day.
Answer Smartly
Save employee hours by greatly reducing work associated to replying to simple questions.
Spend Your Attention Where It Actually Matters
Good customer service still needs people. OwlReply simply removes some of the repetitive typing between the customer asking a question and you giving them a useful answer.
Build the responses once, let OwlReply prepare the routine information automatically, and spend your time on the conversations and work that actually require you.
Start Automating Your Email100 emails per day are free. No credit card required.